Lukki Privacy Policy

At Lukki, we respect your privacy and are committed to protecting the personal data you share with us. This Lukki Privacy Policy explains how we collect, use, store and protect your information when you visit lukki.com, register an account, use the Lukki app, or otherwise interact with our online casino services. By creating an account or using Lukki casino, you agree to the practices described below. Lukki is owned and operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/164/0246.

Information We Collect

We collect several categories of information to provide you with a safe and personalised experience at our casino. When you complete Lukki casino login or create a new account, we ask for information that allows us to verify your identity and comply with our licensing obligations.

• We gather registration data such as your full name, date of birth, email address, phone number, country of residence and preferred currency.
• We collect identity verification documents, including government-issued ID, proof of address and, where required, proof of payment method ownership.
• We record your gaming activity, including deposits, withdrawals, bets, wins, bonus usage and session history, to improve our services and meet regulatory requirements.
• We log technical data such as your IP address, device type, browser, operating system and approximate location every time you access lukki online casino or the Lukki app.
• We store your communications with our customer support team, including live chat transcripts and emails sent to [email protected].

Payment Information

When you deposit or withdraw funds through any of our supported payment methods, including cards, e-wallets, bank transfer or cryptocurrency, we and our payment processing partners collect transaction details necessary to complete and verify the transfer. We do not store full card numbers or wallet private keys on our own servers.

How We Use Your Data

We use the information we collect for the following purposes:

• We use your data to create and manage your account and to process Lukki casino login requests securely.
• We use your data to process deposits and withdrawals, apply wagering requirements, and calculate any bonus or loyalty rewards you qualify for, including free spins and promo codes such as those tied to our welcome package.
• We use your information to run anti-fraud and anti-money-laundering checks, including identity and residency verification.
• We use your contact details to send you account updates, transactional emails and, where you have opted in, marketing communications about new promotions, tournaments and Yacht Club loyalty benefits.
• We use aggregated and anonymised data to analyse trends, improve our game library and enhance the overall experience of our online casino.
• We use your data to detect and prevent bonus abuse, including low-risk betting systems, hedging and other patterns identified in our bonus terms.

Cookies and Tracking Technologies

We use cookies and similar technologies on lukki.com to remember your preferences, keep you logged in between sessions, and understand how visitors use our site. Cookies also help us measure the performance of our marketing campaigns and personalise the offers we show you. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our casino platform, including the Lukki casino app experience.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment service providers and banking partners needed to process deposits and withdrawals.
• Identity verification and anti-fraud service providers who help us confirm your age, identity and residency.
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or our licence conditions.
• Game providers and platform vendors who supply the software behind our slots, live casino and sportsbook products.
• Professional advisors, auditors and law enforcement agencies where necessary to protect our rights or comply with legal obligations.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We use encryption for sensitive data in transit, restrict internal access on a need-to-know basis, and regularly review our security procedures. While we work hard to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by applicable gaming regulations, tax laws and anti-money-laundering obligations. Dormant accounts, meaning accounts without login activity or transactions for 120 days, may be subject to a monthly maintenance charge as described in our terms, and we retain the associated data throughout this period in line with our legal retention requirements.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, and the right to data portability or to object to certain uses of your information. If you wish to exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe. We may need to verify your identity before actioning certain requests to ensure the security of your account.

Marketing Preferences

You can opt out of marketing emails at any time by using the unsubscribe link in our communications or by contacting [email protected]. Even after opting out of marketing, we will continue to send you essential transactional and account-related messages.

Age Restrictions and Restricted Territories

We only accept players who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We are unable to accept registrations, deposits or real-money play from residents of the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curacao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Ireland, Israel, Jersey, Taiwan, Russia and their territories. We collect residency and identity information specifically to enforce these restrictions and to verify eligibility for bonus offers, including citizenship-based bonus restrictions applying to a separate list of countries.

International Data Transfers

As Lukki serves players across Canada, Australia, New Zealand, Norway, Austria, Switzerland and other international markets, your data may be transferred to and processed in countries outside your country of residence, including Curacao, where our operator is registered. We take steps to ensure that any such transfer is protected by appropriate safeguards.

Children's Privacy

Our services are not intended for anyone under 18 years of age, and we do not knowingly collect personal data from minors. If we become aware that we have collected information from an underage individual, we will take steps to delete that data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Lukki casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please contact our support team at [email protected] or through our 24/7 live chat available on lukki.com.